Privacy Policy

Privacy Policy


Across Oceans believes that your privacy is important. Therefore we value the trust you have placed in us when helping you finding the right school. We are committed to protecting and safeguarding any personal data you give us. This Privacy Policy describes how Across Oceans use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal data or about cookies.

Across Oceans offers education-related services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms. Across Oceans may amend the Privacy and Cookies Policy from time to time, so visit this page regularly to keep abreast of the updates. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.


Privacy

What kind of personal information does Across Oceans use?

In order to use the services of Across Oceans you need to create an account. When you do this you are asked for your name and email address. You might also be asked for your home address, and telephone, number. When you apply to school(s), you will be asked for additional information such as: payment information, guardian's information, academic history, employment history, admission test information, etc.

When you visit our websites, even if you do not create an account, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make an application, our system registers through which means and from which websites you have made your application.

We may also receive information about you when you use certain social media services.


Why does Across Oceans collect, use and share your personal data?

Schools: First and foremost, we use your personal data to complete and administer your online application and forward your details to the school you have applied for.

Customer service: We provide international customer service. Sharing your details with our global customer service staff allows us to respond when you need us – including helping you to find appropriate programs and responding to any questions you might have about your applications.

Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your information, applications, and manage your personal settings. Managing personal settings allows you to keep and share lists, see schools that you have searched for before, and see other information you have provided about schools and programs.

Marketing activities: We also use your information for marketing activities, as permitted by law. For example:

Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

We may need to respond to and handle requests you have made. If you have not finalized an application online, we may call or email you a reminder to continue with your application. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Across Oceans. We may also send you other material related to your application, such as how to contact Across Oceans if you need assistance while you are away, and information that we feel might be useful to you in planning your departure or getting the best out of your study time.

Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.

Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our services.


How does Across Oceans share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

The school(s) you applied to: In order to process your application, we need to transfer relevant details to the school you have applied to. We want you to make an informed decision about your choice of education. Thus Across Oceans may share your information with schools that you might have an interest in. This information may also be used by Across Oceans or schools to give you personalised offers.

Third-party service providers: We may use service providers (such as "data processors") to process your personal data strictly on our behalf. This processing would be for purposes such as facilitating payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Business partners: We work with business partners around the world to distribute or advertise schools and to help our business partners distribute and advertise their education-related services. This may mean that their services are integrated into our website or they have been enabled to show a customised advertisement on our website – or we are advertising on theirs. When you create an account on one of our business partners’ websites, certain personal data that you give them may be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you create an account on a business partner's’ website, please read the privacy policies on these business partners’ websites for more information.


How can you control the personal data you have given to Across Oceans?

Across Oceans share your information with Schools and business partners in their respective countries. We base this sharing of information on your consent and not on any adequacy decision by the European Commission or any similar organisation. Your consent to this sharing is important to us and you have the right to withdraw your consent at any time.

You have the right to ask restriction of processing concerning your data or to object to processing as well as the right to data portability. If you have any concerns about how Across Oceans process data please contact us at LINK. Otherwise you can contact the Swiss the Federal Data Protection Information Commissioner (FDPIC).


Can you have access to the data?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at support@acrossoceans.com Please write 'Request personal information' in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.

If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to support@acrossoceans.com with 'Request for removal of personal information' in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Across Oceans website and choosing to remove your account.


Retention of Records

For each electronic storage media, you should identify (perhaps in a supplementary schedule) the operating system, application and hardware requirements necessary to be able to run the data item, in the next paragraph you can identify how you will ensure that, as you upgrade software and hardware in the future, you retain the capability of accessing the stored data. If you use an independent storage vault solution, this is where you would pull it to your procedures.


Security

What security procedures does Across Oceans put in place to safeguard your personal data?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

Your credit card details will remain hashed in our system for fraud detection purposes.